Legal

SMS Consent & Messaging Policy

Last updated: February 14, 2026

PatientPayments LLC ("PatientPayments," "we," "us," or "our") provides a two-way SMS text messaging feature that enables dental practices ("Practices") to communicate with their patients ("Patients") regarding billing, payments, and account management. This SMS Consent & Messaging Policy describes how text messaging works on our platform, consent requirements, and your rights.

1. Program Description

The PatientPayments messaging program enables dental practices to send and receive text messages with patients for the following purposes:

  • Payment reminders and notifications
  • Payment plan enrollment and status updates
  • Payment confirmations and receipts
  • Membership plan communications
  • Billing inquiries and follow-ups
  • Secure payment links for online bill pay
  • General account-related communications initiated by the Practice

Messages are sent by your dental practice using the PatientPayments platform. PatientPayments provides the technology; your dental practice controls the content and timing of messages.

2. Consent Requirements

2.1 Patient Consent

Dental practices using PatientPayments are required to obtain consent from each patient before sending text messages. Consent must be obtained by the Practice in compliance with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws.

Consent may be obtained by the Practice through:

  • Written consent on intake or registration forms
  • Electronic consent through the Practice's patient portal or sign-up process
  • Verbal consent documented in the patient record

PatientPayments does not collect consent on behalf of Practices. Each Practice is solely responsible for obtaining, documenting, and maintaining records of patient consent before initiating text message communications.

2.2 Consent Is Not Required for Purchase

Consent to receive text messages is not a condition of purchasing any goods or services from your dental practice or from PatientPayments.

3. Message Frequency

Message frequency varies based on your dental practice's communication needs and your account activity. You may receive messages related to:

  • Upcoming or past-due payments
  • Payment confirmations when a payment is processed
  • Payment plan installment reminders
  • Responses to messages you send to the Practice

Typical message frequency ranges from 1 to 10 messages per month, though this may vary. Your dental practice controls message frequency.

4. Opt-Out Instructions

You can opt out of receiving text messages at any time by:

  • Texting STOP to any message you receive from your dental practice through PatientPayments
  • Contacting your dental practice directly and requesting to be removed from text communications

After texting STOP, you will receive a single confirmation message and no further text messages will be sent to your number from that Practice through PatientPayments. Opting out of text messages does not affect your ability to make payments or manage your account through other channels.

5. Help

For help with text messaging:

6. Message and Data Rates

Message and data rates may apply. Standard messaging rates from your mobile carrier apply to messages sent and received. PatientPayments does not charge patients for receiving text messages, but your wireless carrier's standard messaging fees may apply. Contact your carrier for details about your messaging plan.

7. Supported Carriers

SMS messaging is available on all major U.S. wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, and Sprint/T-Mobile. Carrier support for messaging features may vary. PatientPayments is not responsible for delayed or undelivered messages caused by carrier issues.

8. Privacy and Data Protection

We take your privacy seriously. Regarding SMS data:

  • We do not sell your phone number or message data to third parties
  • We do not use your phone number or SMS data for marketing purposes
  • We do not share your phone number, message content, or opt-in data with third parties for their own marketing or promotional purposes
  • Phone numbers and message data are shared only with our messaging service provider (Twilio) solely for the purpose of delivering messages
  • Message content and metadata are stored securely using encryption at rest and in transit
  • Access to messaging data is restricted to the dental practice that sent or received the messages and to authorized PatientPayments personnel for support and operational purposes

For full details on how we handle your information, please see our Privacy Policy.

9. Practice Responsibilities

Dental practices using the PatientPayments SMS feature agree to:

  • Obtain proper patient consent before sending any text messages, in compliance with TCPA and all applicable laws
  • Maintain documentation of patient consent
  • Honor all opt-out requests immediately
  • Use the messaging feature only for legitimate billing, payment, and account communications
  • Not send unsolicited marketing or promotional messages
  • Not share, sell, or distribute patient phone numbers or messaging data
  • Comply with all applicable federal, state, and local laws regarding electronic communications

10. Limitations

  • SMS messaging may not be available in all areas or on all carriers
  • Message delivery is subject to carrier network availability and is not guaranteed
  • PatientPayments is not responsible for messages that are delayed, undelivered, or misdirected due to carrier or network issues
  • The messaging feature is available only in the United States

11. Changes to This Policy

We may update this SMS Consent & Messaging Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued receipt of text messages after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this policy or our SMS messaging practices: